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Home > Help Center > Returns
 
Returns
 
We do not accept returns without a RMA # (Return Merchandize Authorization #). Please call our Customer Care line for further assistance. 310-516-7828.
Pacific Art Glass charges a 15 % restocking fee for items that returned for reasons other than damage, or dysfunction. If an item does not meet your expectation, please follow these procedures to insure a prompt replacement, refund, or credit:
  • Using a good carton, return package via insured US Mail or other Parcel Carrier of your choice. (Pacific Art Glass will refund the actual ground shipping costs to return damaged merchandise or to return merchandise due to a mis-shipment).
  • Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase.
  • Send returns to: Pacific Art Glass Returns Department, 125 West 157th Street, Gardena, CA 90248 (we do not accept CODs).
  • Keep a record of the shipment until you have received credit or replacement merchandise.
    For additional information on our return policies, please contact our Customer Service department at 310-516-7828, or e-mail us at support@pacificartglass.com.
     
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     Pacific Art Glass specializes in the sales of glass products such as fusible glass, dichroic sheet glass, glass supplies, glass paint, glass enamels, glass stains, glass kilns and glass tools. We also offer glass work shops throughout the year.
     © 2009 Pacific Art Glass Corporation, all rights reserved..